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Refund Policy

Opening Hours

Monday
8:30 AM - 6:00 PM
Tuesday
8:30 AM - 6:00 PM
Wednesday
8:30 AM - 6:00 PM
Thursday
8:30 AM - 6:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
9:00 AM - 1:00 PM
Sunday
Closed
NZ Post & Kiwibank hours:
Mon - Fri 9am-5pm
Sat 9am-1pm

Public Holidays: Closed

Returns and Exchanges

 

Our​ ​Pharmacy is committed to providing quality products to our customers. If you are not completely satisfied with the products you have ordered we are happy to accept returns. Please contact the Pharmacy as soon as possible and we will assist in any way we can. We will endeavour to provide a replacement product promptly or if necessary a full refund. 

Unfortunately some items state on the website we are unable to accept returns unless it has been damaged during the delivery or the wrong product has been delivered.

If you have changed your mind about a product or it is not what you have expected please contact the Pharmacy and we will help with your enquiry. We will provide a full refund provided you return the item to the Pharmacy in an unopened and re-sellable condition. You must contact the Pharmacy within 14 days of receiving your product. Products must be returned at your own expense. 

If you would like to exchange your item we are happy to assist. If you have ordered the wrong product, contact us and we will see what we can do. We offer exchanges provided the original product is in an unopened re-sellable condition. If you are unsure please talk to us and we will do our best to assist. Your happiness is extremely important to us. 

Damaged, Lost or Defective products 

If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the parcel arrived in. Please contact us by phone or email and forward a photo of the damaged parcel. We will send a replacement product as soon as possible and we will organise the return of the damaged product.  You must return to our Pharmacy ​within 10 days​ any products that are damaged, or notify us​ ​of any lost or incomplete deliveries so that we can inspect the products or lay claim against the carrier. Failure to do so may result in the claim being declined.

Our Pharmacy reserves the right to decide in its sole discretion whether it will accept the return of any products for credit, repair or replacement. Our Pharmacy will not accept return of any product that has been tampered with, where the damage has resulted from misuse or incorrect storage by the Customer or where the product is expressly sold on a no-returns basis. Receipt by our Pharmacy of returned product does not constitute acceptance for any purposes.

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Opening Hours

Monday
8:30 AM - 6:00 PM
Tuesday
8:30 AM - 6:00 PM
Wednesday
8:30 AM - 6:00 PM
Thursday
8:30 AM - 6:00 PM
Friday
8:30 AM - 6:00 PM
Saturday
9:00 AM - 1:00 PM
Sunday
Closed
NZ Post & Kiwibank hours:
Mon - Fri 9am-5pm
Sat 9am-1pm

Public Holidays: Closed